COVID-19 Response

News | 24 March 2020

Key information about the impact to our services - updated 19 May 2020


The Measurement Standards Laboratory would like to reassure our valued customers that we are still operational, and are adapting some of our key services as New Zealand moves through COVID-19 alert levels.

Official Message from Callaghan Innovation

Under Alert level 2 more of our staff will return to work at all of our sites in Auckland, Wellington and Christchurch. However, in keeping with the government guidelines, for the time being those who can still work from home are being encouraged to do so.

There will be strict controls in place to ensure all our sites meet Alert Level 2 safety requirements, particularly around maintaining distances and the ability to contact trace.

MSL impact

We now have most staff back in the laboratories at Gracefield adhering to the strict requirements of Alert level 2. This allows us to commit to the completion and delivery of priority work.

All other staff remain working from home and while the scenery is different, we continue with non-laboratory work streams, key collaborations and desk based research projects.

Our commercial workload has been assessed and affected customers have been contacted to communicate our current position.

We are accepting new jobs so please contact us to discuss scheduling your work.

How to contact us

Our usual channels of communication remain open.  The best option if you have a general enquiry is to use our Contact Us page or email  If you need to connect with a particular staff member please refer to Our People page

Stay up to date

You can find regular updates for customers and other businesses on the Callaghan Innovation dedicated COVID-19 webpage(external link) including information about additional support options. And we will be in touch directly with you about any relevant developments.